An informed consumer must be up to date with all the news in the field of natural gas. Legislation and regulations in the field of natural gas can be accessed on the official website of the National Energy Regulatory Authority, www.anre.ro , then choosing the “Natural Gas” section.
Natural gas transport activity:
useful information regarding the transport activity, access to the transport system, the Higher Calorific Values of natural gas for the entry/exit points of the National Transport System, all of this can be found by accessing the website: E.ON on their page: www.eon.ro .
Natural gas distribution activity:
- useful information regarding access to the distribution system, necessary documentation, distribution activity, higher calorific values of the delivered natural gas:
- for consumers whose activity is carried out in the area where E.ON performs natural gas distribution services, can be accessed at: www.eon.ro
If in your area the distribution services are provided by another natural gas distributor, we advise you to inform yourself at the respective distributor, who is obliged to provide you with all the information. For more information, please contact them directly, or access their website. It should be noted that in each locality there is only one natural gas distributor, but the consumer can choose any gas supplier without restriction, depending on his needs.
Customer Complaints Resolution Procedure
- Framework Procedure according to ANRE Order no. 16/2015
- ANRE Order no. 16/2015 ref. Complaints Resolution Procedure
Useful documents
- Natural gas sale-purchase contract – under construction
- Order for the approval of the Procedure regarding the change of natural gas supplier to the end customer
- Natural gas supplier change stages
- Procedure for resolving pre-contractual disagreements – under construction
Useful links